Last updated and effective as of: February 1st, 2022
It is very important that the information we hold about you is accurate and up to date. It is your responsibility to let us know if at any time your personal information changes by emailing us at:
TABLE OF CONTENTS
- Protection of your personal data
- Data collection
- Data usage and transfer
- Consent and revocation
- Customer account
a) Data security
b) Data retention
c) Sensitive data
- Use of social media plugins (Facebook & Google reviews)
- Payment processing (Third party sites-Venmo & PayPal)
- Marketing communications and opt out
- Your rights, information
- Contact us
1. Protection of your personal data
We appreciate your interest in our website and your business. When you visit our website, the protection of your personal data is our primary concern. We take this protection very seriously. Especially regarding the collection, transmission, processing, and use of your personal data when you visit our website.
“Personal information” is the information that can specifically identify you. It does not include anonymized data. Your provision of your personal information to us is completely voluntary.
2. Data collection
We collect data about visits to our page. Your visit to our website will be logged. The main details recorded are the IP address, date and time currently used by your PC, the browser type and operating system used on your PC, as well as the pages viewed by you. It is not normally intended or possible for data to be related to any specific person.
We do not collect personal information unless you submit that information to us. Categories of personal information we may collect include:
– Identity Data, which includes name or other similar identifiers. – Contact Data, which includes address, email address and telephone numbers.
Additionally, we may also collect certain others types of information that, along with Identity Data and Contact Data, may be considered and specifically named “personal data” in certain jurisdictions, including the European Union (“EU”), such as:
– Financial Data, which includes credit card, debit card or other payment card details.
– Transaction Data, which includes details about payments to and from you. – Technical Data, which includes internet protocol (IP) address, location data, your login data, and device and browser information.
– Profile Data, which includes your username and password, avatar (if you upload one) and other info you share with us on our Website.
– Usage Data, which includes information about how you use our Website and advertising we serve on those sites.
– Marketing and Communications Data, which includes your preferences in receiving marketing from us.
We use different methods to collect data from and about you including through:
Direct interactions: You may give us your information by registering or contacting us. This includes information you provide when you: – Create an account on our website;
– Subscribe to our service or publications;
– Provide information at a live event;
– Purchase product(s) on our website(s);
– Request marketing to be sent to you; or
– Give us feedback.
3. Data usage and data transfer
The personal data we collect and that you give us when contacting us via our contact form or email will be processed only for the purpose for which it was intended and for corresponding with you. We only pass on your data to third parties when this is absolutely necessary to fulfill our contractual obligations. When processing payments, we pass on your payment information to the bank responsible for the payment. We assure you that we do not pass your personal data on to third parties unless we are legally obliged to do so or you have given us prior consent.
Subject to the section entitled “Additional EU disclosures and California privacy”, we use information held about you to perform our services and for other purposes outlined below. Specifically, we use your information for these purposes:
– Where we need to perform the contract we are about to enter into or have entered into with you.
– To perform specific services that you have requested.
– To respond to your direct inquiries.
– Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. – To send you marketing materials (Refer to “Marketing communications and opt out” section below.)
We may also have to share your personal data with the following parties:
– Service providers who provide IT and system administration services. – Professional advisers, including lawyers, bankers, auditors and insurers.
– Governmental bodies that require us to report processing activities or to comply with legal and regulatory requests
– Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
4. Consent and revocation
If you have provided us with personal data, you can ask us to delete this data at any time. We will delete your personal data, unless legal storage periods prevent us from doing so. If you have consented to the processing of your personal data for specific purposes, (e.g. for a newsletter, etc.), you can revoke this consent at any time with future effect. We will then stop using your personal information.
Personal data that has been provided to us through our website will only be stored until the purpose for which it was entrusted to us is fulfilled. As far as commercial and tax retention periods, which must be observed, the storage period for certain data may be up to 10 years. See more details under the section below entitled “Data retention”.
5. Customer account data
When you open a customer account, you agree that data such as your name, address, email address and bank details, as well as your user data (user name, password) will be stored. We secure and retain your account information, including sensitive data, as follows:
We have put in place security measures to prevent your personal account data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees, contractors and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
We will only retain your personal account data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements. For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers. In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offenses.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal account data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at: firstname.lastname@example.org In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal account data without your knowledge or consent where this is required or permitted by law. We do not carry out automated decision making or any type of automated profiling.
We use the following cookies: (i) Strictly necessary / technical cookies that are requires for the operation of our website, including log-in, shopping cart and e-billing. (ii) Analytical / performance cookies to see how users interact with our website so that we may improve functionality. (iii) Functional cookies to recognize you when you return and to personalize content. (iv) Targeting / advertising cookies to tailor advertising to you based on how you interact with our website.
7. Use of Social Media Plugins
Our website may integrate with social networking services. You understand that we do not control such services and are not liable for the manner in which they operate. While we may provide you with the ability to use such services in connection with our Website, we are doing so merely as an accommodation and, like you, are relying upon those third-party services to operate properly and fairly.
You should be aware that information which you voluntarily include and transmit online in a publicly accessible blog, social network or otherwise online may be viewed and used by others. We are unable to control such uses of your information, and by using such services you assume the risk that the information provided by you may be viewed and used by third parties.
Specifically, some of our web pages include Facebook, and Google buttons. We now inform you about the individual social media plugins we use, as follows:
i) Facebook Plugin
We use the “Facebook-Button” Plugin on our web pages, which is developed by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (Facebook). You can use it to inform your friends whether you like our website, and to reference or share content. The plugin is indicated by the Facebook logo or by the addition of a “Like” label. Personal data can be transferred to Facebook via the plugin if you are logged in on that site.
When you visit our site, your data will be transmitted to Facebook to the same extent that it would be if you visited their website, even if you are not a registered user on Facebook and do not click a plugin on our pages. In this case, however, Facebook is not immediately able to make any direct personal reference by, for example, establishing your IP address. This would only be possible via information from your service provider.
Where applicable, the following data will be transmitted:
– IP address
– Your user ID, if you are registered and logged in to Facebook – Date and time of your visit
– Browser version and operating system you are using, and screen resolution – Visitor origins (Referrer), if you followed a link
– Installed plugins like Flash or Adobe Reader
– URL of our page on which the plugin is integrated.
ii) Google Review
We use the Google reviews plug-in‘s as developed by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) on our web pages. This plugin is indicated by the Google logo.
By sending a request to the page containing the plugin, Google receives information about which website pages you have visited. If you are logged in to Google at this time, Google may associate the visit with your Google account. This transmission can also take place without interaction with the plugin, and it can only be avoided by logging out of Google before visiting the respective page. When interacting with a plugin, information is also transmitted directly to Google and stored there. You can prevent this data transfer by signing out of Google before executing such interactions.
Google plugins are designed to allow users to publish information worldwide and receive personalized content from Google and partners. In addition to information about which pages were visited, Google also stores information about the page that was viewed when clicking the Google review plugin. The results of these interactions, along with the Google profile name and profile photo, can be viewed in Google services (in search results, Google Profile, other websites, and ads).
8. Payment Processing
Please visit the links for our third party payment processors below for Paypal:
9. Marketing communications and opt out
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications (including newsletters) and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes, we will get your express consent. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at:
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, etc.
10. Your rights, information
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulat ion-gdpr/individu al-rights/
If you wish to exercise any of the rights set out above, please email us at: email@example.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
11. Contact us
For questions regarding the collection, processing or use of your personal data, or for inquiries about the correction, blocking or deletion of data, please call (360) 479-0880 or send an email to us at: